Frequently Asked Questions

Yes. The eligibility check on ClaimMyTrip.com is completely free. You enter your flight details and receive an instant result at no cost. You only pay if you choose to proceed with a claim pack.

If you decide to proceed after the free eligibility check, the claim pack service fee is £19.99 for 1 passenger, or £39.99 for 2–6 passengers (family or group). This is a one-time flat fee paid before your claim pack is prepared. There are no hidden charges, no percentage deductions, and no ongoing fees.

After payment, you receive a claim information pack delivered by email. This includes: a structured airline claim letter referencing the applicable regulation (UK261 or EU261), an eligibility summary based on your flight details, key regulation references and supporting context, and a step-by-step guide explaining how to submit your claim directly to the airline.

No. ClaimMyTrip is a document-preparation service. We prepare the claim letter and information pack for you. You download the documents and send the claim letter directly to the airline yourself. You deal with the airline directly at all times. We do not act as your agent, negotiate on your behalf, or submit any correspondence to the airline.

No. ClaimMyTrip.com is not a law firm, solicitors' firm, or claims management company. We do not provide legal advice, legal representation, or any regulated legal or financial service. If you need legal advice about your specific situation, please consult a qualified solicitor.

No. ClaimMyTrip does not guarantee that your claim will be successful or that the airline will pay any compensation. Whether compensation is paid depends on the specific circumstances of your flight, the airline's assessment, and the application of the relevant regulations. Our service is to help you prepare the claim documents — the outcome is between you and the airline.

If the airline rejects your claim, you have several options that are free to use and do not require ClaimMyTrip's involvement: (1) Escalate to an approved Alternative Dispute Resolution (ADR) scheme — for UK flights, this includes CEDR Aviation and AviationADR, both of which are free for passengers. (2) For EU flights, escalate to the relevant national enforcement body (e.g., the CAA in the UK, DGAC in France, Luftfahrt-Bundesamt in Germany). (3) Seek independent legal advice. ClaimMyTrip's claim pack includes information on escalation options.

ClaimMyTrip supports claims under UK Retained Regulation 261/2004 (commonly called UK261) for flights departing from UK airports or arriving into the UK on a UK or EU-based airline, and EC Regulation 261/2004 (EU261) for flights departing from EU/EEA airports or arriving into the EU/EEA on an EU-based airline. The applicable regulation is determined automatically based on your route and airline.

ClaimMyTrip covers 264 airports across the UK, EU, and EEA, including all major UK departure airports (Heathrow, Gatwick, Manchester, Edinburgh, Birmingham, and more) and major European hubs (Amsterdam, Paris CDG, Frankfurt, Madrid, Rome, and more). Flights departing from airports outside the UK and EU may qualify if operated by a UK or EU-based airline. The eligibility checker will confirm coverage for your specific route.

Yes. You can include up to 6 passengers in a single claim pack. All passengers in your claim must have been on the same flight and booking. The service fee for 2–6 passengers is £39.99 (a single flat fee, not per person). If you are claiming on behalf of others, please ensure you have their authority to do so.

If you notice an error in the information you provided before completing payment, you can go back and correct it. If you have already paid and received your claim pack and believe it contains an error caused by a mistake you made, please contact support@claimmytrip.com as soon as possible. We will review the situation. Please note that we cannot amend a claim pack to cover a different flight or route from the one originally submitted — each purchase covers a specific claim.

EU passenger-rights rules are under reform, but proposed changes are not treated as final law until formally adopted and in force. As of June 2026, the European Parliament and Council are in conciliation on revisions to Regulation (EC) No 261/2004 — no final text has been agreed or published in the Official Journal of the EU.

ClaimMyTrip currently checks claims using the rules in force (EU261/2004 and UK261). We will update the eligibility process when any final legal changes formally apply. Until that point, the existing 3-hour delay threshold, compensation tiers, and other rules remain the basis for all checks.

You can contact ClaimMyTrip support by email at support@claimmytrip.com. We aim to respond within 1–2 business days. Please include your submission reference number (CMT-XXXXXXXX) in your message to help us locate your claim quickly.