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Contact Support

We're here to help with questions about your claim pack or account.

Include your submission reference number (CMT-XXXXXXXX) if you have one — it helps us find your claim quickly.

✓ We aim to respond within 1–2 business days

What to include in your message

To help us respond as quickly as possible, please include:

  • Your submission reference (format: CMT-W-XXXXXXXX) if you have one
  • The email address you used when making your claim
  • A brief description of your question or issue

Common support topics

💳Payment issue — Payment failed, duplicate charge, or receipt needed
📄Claim pack query — Issue with your document, missing email, or content question
✏️Correction request — Error in the information submitted (e.g. wrong date or flight number)
🔒Privacy or data request — Access, deletion, or correction of your personal data (UK GDPR)
❓General question — Eligibility, service scope, or anything else

📋 Formal complaints

If you are not satisfied with our service or response, you may submit a formal complaint to support@claimmytrip.com with the subject line "Formal Complaint". We will acknowledge your complaint within 5 business days and aim to resolve it within 14 days.

🔒 Privacy requests

For data access, correction, or deletion requests under UK GDPR, email support@claimmytrip.com with "Data Request" in the subject line. We will respond within one calendar month. You can also complain to the ICO.

ClaimMyTrip.com is a document-preparation service. We are not a law firm and cannot provide legal advice or represent you. For legal questions about your specific claim, please consult a qualified solicitor.

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